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Use this new online system to submit your own IT request tickets, check their status and update with further information. The service is accessible by website on a 24-hour basis, on or off campus.

Guide to using the Ithelp

Passport York   Use your Passport York
username and password.

Login Training

Any information sent or received over the internet is generally not secure. York University does not guarantee the security of any communication to or from the Site.

Do not attach personal or confidential information to tickets as York University cannot guarantee the security of those documents. If you need to reset your password, do one of the following:



CS Contacts Image
Env. Studies 8:30-4:30 Mon.-Fri. x66454
Faculty of Education 8:30-4:30 Mon.-Fri. x55723
School of the Arts, Media, Performance & Design 8:00-5:00 Mon.-Fri.  
FSE 8:30-5:00 Mon.-Fri.  
Glendon 9:00-5:00 Mon.-Thur.
9:00-4:00 Frid. x66700
LA&PS 8:30-4:30 Mon. & Fri.
8:30-6:00 Tue.-Thur.
8:30-3:30 Fri. (Summer June, July, August) x55622
Osgoode 8:30-5:00 Mon.-Fri. x55401
Schulich 8:00-9:00 Mon.-Fri.
10:00-6:00 Sat.-Sun. x66356
UIT 8:15-4:50 Mon.-Fri x55800

Maintenance for Ithelp will performed on Fridays from 5:30pm to 9:30pm - Service will be unavailable.